Refund policy
You can return any item within 30 days of delivery.
How to return an item
- Email support[at]cyclospirit.com with your order number and the reason for the return. If the item arrived damaged or faulty, add a photo.
- We reply within 1 business day with a return code or a prepaid label.
- Drop the item off at the return location named in that email. Our returns are handled through Amazon's return network, so the code, the label and the drop-off point carry Amazon's name.
Please do not send an item back before you have the code or label. We cannot match a parcel that arrives without it.
What a return costs
| Reason | Return shipping | Refund |
|---|---|---|
| Faulty, damaged or wrong item | Free | The full amount, with the shipping you paid |
| You changed your mind | A $5 return fee, taken from the refund | The item price less $5. The original shipping charge is not refunded |
A change-of-mind return must be unused, complete and in its original packaging.
When you get your money
We refund to your original payment method within 5 business days of the item arriving back at the warehouse. Your bank may take up to 10 more business days to show it.
Exchanges
We do not swap one item for another. Return the first item and place a new order. If your item is faulty, tell us whether you want a replacement or a refund.
Cancelling an order
Orders go to the warehouse within minutes. Email us right away and we will cancel it if it has not shipped. If it has shipped, treat it as a return.
1-year warranty
Every CycloSpirit product is covered for 1 year from delivery against faults in materials and workmanship. Email support[at]cyclospirit.com with your order number and a photo or short video of the problem. We replace the item or refund it, at no cost to you.
The warranty does not cover normal wear, damage from misuse or accidents, or products that were modified.